CHAPTER 3

Overcoming the Hierarchical/Functional Model with 10 Transformational Steps

In Chapter 1, I tried to explain why we need a Theory: without it, we would not know how to evaluate the outcome of what we do; we would not have any framework within which to gauge our actions, any ­backcloth against which to assess our decisions, or any guideline to drive our efforts toward any chosen goal.

A Theory is then needed when the radical changes brought about by digitization are foreshadowing a new organizational paradigm. It is one we can no longer afford to forego.

Digital technology is accelerating the ever-present quest that ­sustainably successful organizations must pursue: Quality of processes achieved through active Involvement of people ...

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