Measures, Metrics, and Indicators
We find no sense in talking about something unless we specify how we measure it; a definition by the method of measuring a quantity is the one sure way of avoiding talking nonsense.
—Sir Hermann Bondi, Mathematician and Cosmologist
Chapter Highlights
• Measures—quantitative data and calculable information
• Indicators—tell us if we are making progress toward the Objective
• Lead and lag measures—what is the difference?
• How clear and deliberate KRs will inspire changes in behavior (tricky, but possible)
• Three steps to crafting good measures for KRs: methodology, defining, and formula
“We have Objectives that cannot be measured.” This is probably the problem I hear most often by leaders in my ...
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