MSP For Dummies

Chapter 13

Achieving Quality in Your Programme

In This ChapterIn This Chapter

Considering the scope and diversity of quality management

Linking quality management to other parts of the programme

Managing information in your programme

Applying quality management to specific parts of your programme

Documenting your approach to quality management

Quality management within a programme can be a large and complex subject. If you're building, for example, a piece of safety-critical infrastructure that a wide range of stakeholder groups are going to use, quality management runs through everything you do within the programme. But this complexity doesn't mean that quality management has to be a difficult subject to understand.

This chapter provides a sound start on the journey towards mastering quality in your programme. I take a look at the scope and nature of quality and its management. I come over all practical and examine what you need to do in the real world as part of quality management, ...