Chapter 20
All Change: Realizing the Benefits through Transition
In This Chapter
Considering the purpose of Realizing the Benefits
Understanding the process for managing transition
Sharing responsibilities for Realizing the Benefits
In many ways this chapter is the big one, because it concerns the ultimate aim of all programmes: achieving outcomes and realizing benefits! More specifically, I show you how you can put that final work in business as usual into an orderly process. For ease of use, I split the process into pre-transition, transition and post-transition.
I address much of the information in this book at the Programme Manager (who, as I describe in Chapter 9, undertakes the day-to-day programme management), but this chapter mostly concerns the duties and responsibilities of the Business Change Managers.
Appreciating the Purpose of Realizing the Benefits
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