Designing Context

The Right Interaction for the Right Time and Frame of Mind

On a hot afternoon in Austin, I sat in an impromptu rooftop yoga break with the team from Diligent Robotics, a company that grew as an offshoot of the work of Andrea Thomaz’s Socially Intelligent Machines Lab. Andrea had been given the opportunity to take the lab research and insights and apply them to a specific application: health care. Investors were interested in seeing a robot for the hospital setting come to market, and there was a great need for a solution to help hospital workers overwhelmed with tedious fetching tasks that continually sucked time away from their focus on patients. As we basked in the Texas sunshine, I encouraged everyone to loosen up ...

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