9.5. Identifying Key Transactions and Business Processes

As I said before, there are many ways to identify the key transactions and business processes representative of a particular condition, event, or state. The opinions and experience of the end-user community that actually conducts much of this work is an obvious source of knowledge, albeit an imperfect and not necessarily holistic source. Regardless, I still recommend that you speak with your business representatives and functional experts. Indeed, for systems that have not gone “live” yet, there's really no alternative. But for precise and historically accurate information that reflects the load borne by your production systems day in and day out, week after week, month after month, I strongly ...

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