Natural Language Processing Projects: Build Next-Generation NLP Applications Using AI Techniques

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022

A. Kulkarni et al.Natural Language Processing Projects https://doi.org/10.1007/978-1-4842-7386-9_9

9. Building a Chatbot Using Transfer Learning

Akshay Kulkarni¹  , Adarsha Shivananda¹ and Anoosh Kulkarni²

(1)

Bangalore, Karnataka, India

(2)

Bangalore, India

 

In today’s world, most businesses need to have customer support for their products and services. With the increase in e-commerce, telecommunication services, Internet-related products, and so on, the demand for customer service is only increasing. The nature of customer service support queries is repetitive in most conversations. Customer support conversations can be automated.

The following are some industries ...