Politeness versus Perceived Engagement: An Experimental Study
Abstract: We have looked at the impact of the perceived engagement level of the hearer on the speaker’s perceived weight of his Face-Threatening Act, in human-human interaction. The outcome of this analysis will be applied to human-machine interaction, giving indications as to whether agents with human-like behaviour that interact with a less engaged user should employ stronger politeness strategies than when they interact with a more engaged user.
1 Introduction
For a range of applications we would like human-like agents to engage their users. We consider engagement as “the value that a participant in an interaction attributes to the goal of being ...
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