Neal Whitten's Let's Talk! More No-Nonsense Advice for Project Success

CHAPTER 4

The Business Analyst

“What ties your customers to you is when they feel you want tohelp them get to where they want to be.”

—Ron Karr, sales consultant and trainer

Primary duties of the BA

Q4.1

What are the duties of a business analyst?

A4.1

The business analyst (BA) champions the client. She is the client’s advocate, and she: Defines and maintains focus on the client’s requirements—the problems to be solved Owns the business-process direction designed into the product Manages client expectations Drives the production of work that meets minimum requirements Ensures the product, service, or result satisfies the client’s business needs Is a catalyst for resolving business-related product problems and conflicts. For more on the ...