CHAPTER 6

The Client

“We tend to forget who pays our salaries.It is the customer. … The minute we forget that,the reason for our being here is gone.

—Lars Nyberg, manufacturing company executive

Q6.1 As a project manager, what can I do if a client internal to the organization or company is not willing to dedicate enough people to work with me and other members of my project team?
A6.1 Make sure the client fully understands its roles and responsibilities throughout the life cycle of your project. The client shares the responsibility for the success of the project. Explain that by performing its duties, the client helps ensure that the right product, service, or result is delivered. And if necessary, ...

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