CHAPTER 9

Foster Interpersonal Communications

Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”

—Leo Buscaglia, American motivational author and speaker

There has been a disturbing trend in recent years to slot people as objects, as commodities, rather than treat them with the respect, dignity, and nurturing that are both sought and required. We are not objects or machines. Nor are we low-maintenance. We have great aspirations and, therefore, high needs. In fact, we are high-maintenance whether we like to admit it or not.

When you get past the surface—the veneer that so many of us spend a lifetime ...

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