CHAPTER 30

Inspect What You Expect

The phrase “inspect what you expect” has been around for a long time, but its message goes unheeded for many project managers. Who hasn’t had a project where a team insists that things are fine, that the delivery will be on schedule and will meet the quality expected? But then the delivery date arrives, and it’s not ready!

Case in point:

I was asked to perform a review on a troubled project. The project originally was planned to run about eight months, but continued for nearly twice that without convincing data on when it would complete. After a project review and the resulting recommendations, the project was re-planned and estimated to complete in another six months.

One month into the new six-month plan, ...

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