Book description
Negotiation is the middle ground between capitulation and stonewalling, a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just "take it or leave it." You may think you are negotiating, but if the other side isn't playing, you aren't either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1. they give ground too easily, and; 2. they get nothing in return.
Product information
- Title: Negotiating With Tough Customers
- Author(s):
- Release date: June 2016
- Publisher(s): Career Press
- ISBN: 9781632650481
You might also like
book
Negotiating with Winning Words
You are about to go into an important negotiation. You have done your homework and you …
book
Rainmaking Conversations: Influence, Persuade, and Sell in any Situation
Conversations make or break everything in sales. Every conversation you have is an opportunity to find …
book
Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done
Turn constant complainers into productive contributors Constant complainers take up resources, time, and mental bandwidth in …
book
Selling Above and Below the Line
Cost, service, functionality—good salespeople know the value propositions that speak to frontline managers. But there’s another …