CHAPTER 10

How to Impact Behavior: The Feel–Think–Act Trio

ONE of the differentiating traits of high-impact leaders and business professionals is a strong focus on goal achievement. A proactive approach and task orientation allow them to not only get the job done, but also excel over competition. Perhaps, you see a reflection of yourself in this description and contentedly think that you tick the boxes for negotiation success. Please note that I used the words “leaders and business professionals,” and not negotiators. Perhaps you are slightly confused now. While it is recommended that you should display a proactive attitude in a negotiation, drive the process and keep your eyes on the prize, a one-sided focus on action alone will not translate ...

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