Chapter 2

Assessing the Needs of Learners

What’s in This Chapter?
  • Methods for needs assessment
  • Tips to improve your assessment
  • How to use two key assessment tools
  • Guidelines for conducting successful focus groups

Assessment Steps

A training needs assessment identifies how training can meet the needs of an organization and of learners. It serves as the foundation for a successful training program and supports employee performance with the ultimate goal of adding value to meet an organization’s business needs. These are the common steps to conduct a needs assessment:

  • Identify the business needs of the organization and determine its culture. ...

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