Chapter 8. Netsourcing Drivers: Customer Decision Checklist

What do potential customers look for in a netsourcing solution? What are their key expectations? Moreover, what do customers anticipate as the downsides that explain their wariness of netsourcing? Consider five key drivers—in essence, those factors that make netsourcing a compelling solution for customer organizations to consider. Taken together, the drivers serve many purposes:

  1. They describe the business logic of the netsourcing business model for customers.

  2. They highlight customers' primary decision and selection criteria when considering a netsourcing solution.

  3. They outline the key areas of customer expectations.

  4. For service providers, they define the basis upon which they need to differentiate ...

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