1.1 - Analogy of Telephone Network Management1.2 - Data (Computer) and Telecommunication Network1.3 - Distributed Computing Environment1.4 - TCP/IP-Based Networks: Internet and Intranet1.5 - Communication Protocols and Standards1.5.1 - Communication Architectures1.5.2 - Protocol Layers and Services1.6 - Networks, Systems, and Services1.6.1 - Broadband Networks, Systems, and Services1.6.2 - Wide Area Networks1.6.3 - Broadband Access Networks1.6.4 - Home/CPE Networks1.6.5 - Quality of Service in Broadband Systems1.6.6 - Security and Privacy in Broadband Systems1.7 - Case Histories on Network, System, and Service Management1.7.1 - Case History 1: Importance of Topology (“Case of the Footprint”)1.7.2 - Case History 2: Centrally Managed Network Issues1.7.3 - Transaction Delays in Client–Server Network1.7.4 - Service Impact in End-to-End Service of Customers1.7.5 - Some Common Network Problems1.8 - Challenges of IT Managers1.9 - Network Management: Goals, Organization, and Functions1.9.1 - Goal of Network Management1.9.2 - Network Provisioning1.9.3 - Network Operations and NOC1.9.4 - Network Installation and Maintenance1.10 - Network Management Architecture and Organization1.11 - Network Management Perspectives1.11.1 - Network Management Perspective1.11.2 - Service Management Perspective1.11.3 - OSS Perspective1.11.4 - e-Business Management1.12 - NMS Platform1.13 - Current Status and Future of Network ManagementSummaryExercises