Chapter 15. Voice Scenarios

The objective of this chapter is to illustrate scenarios in the area of Cisco voice accounting and performance measurement. It describes the technical background of this topic, which is a combination of device instrumentation features and management applications, such as Cisco CallManager and others.

Today’s data networks originated in traditional voice networks. In 1875, Alexander Graham Bell invented the telephone. The first telephone company was founded in 1877 as the Bell Telephone Company. Since then, multitudes of books have been written on the subject of accounting and performance management in traditional voice networks.

Note

For more information on legacy voice systems and SS7, consult the following resources: ...

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