Chapter 12. Unified Communications

Over the past ten years, Unified Communications (UC) deployments have grown exponentially as VoIP technologies have matured. Businesses have come to realize the cost savings of a converged network and the advantages of integrating the phone system with customer-focused applications. Voice and video traffic routinely use the same network as data, which results in a consolidation of services and resources. Voice is now simply another service, part of an integrated suite of applications that have their own unique properties, which users expect to deliver the quality and reliability of their legacy phone system. The challenge of securing a UC system requires organizations to maintain the confidentiality, integrity, ...

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