Chapter 12. Network Troubleshooting Methodology

Domain IV Objectives in this Chapter:

4.4

Given a troubleshooting scenario involving a client accessing remote network services, identify the cause of the problem (for example, file services, print services, authentication failure, protocol configuration, physical connectivity, and Small Office/Home Office router).

4.5

Given a troubleshooting scenario between a client and the following server environments, identify the cause of a stated problem:

 

4.5.1

UNIX / Linux / Mac OS X Server

 

4.5.2

NetWare

 

4.5.3

Windows

 

4.5.4

Appleshare IP

4.6

Given a scenario, determine the impact of modifying, adding or removing network services (for example, DHCP, DNS, and WINS) for network resources and users.

4.7

Given a troubleshooting ...

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