Chapter 15. Troubleshooting Procedures and Best Practices
OBJECTIVES
This chapter covers the following CompTIA-specified objectives for the “Network Support” section of the Network+ exam:
Given a network problem scenario, select an appropriate course of action based on a general troubleshooting strategy. This strategy includes the following steps.
Establish the symptoms
Identify the affected areas
Establish what has changed
Select the most probable cause
Implement a solution
Test the results
Recognize the potential effects of the solution
Document the solution
In order for troubleshooting to be successful, it must be approached in a structured manner. These steps describe a troubleshooting methodology that has been proven in the field.
Given a troubleshooting ...
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