CHAPTER 16

Troubleshooting Networked AV Systems

In this chapter, you will learn about

• A proper troubleshooting methodology

• Common tools for troubleshooting networks

• How to troubleshoot using common TCP/IP utilities

• The importance of network maintenance

The line between AV and IT has been blurry for years. Many professionals are now comfortable wearing both hats (others wear neither)—that is, until something breaks. Then, as many of you might know, it’s no longer “our system” that needs troubleshooting. It’s either “your AV gear” or “your firewall” that’s causing the problem.

The truth is, when troubleshooting an AV system on an IT network, both AV and IT professionals have to make an effort to understand how each other’s systems work. ...

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