CHAPTER TWOassess yourself
We do not see the world as it is. We see the world as we are.
—Anais Nin
Reverse-It Quiz
1. Why do extroverts have voicemail?
2. Why do introverts have voicemail?
Answer:
1. To never miss a call.
2. To never answer the phone.
Identical actions can spring from divergent motivations. This point reminds us there is more to behavior than meets the eye.
I am often told the observation of action is proof of another’s motivation. This is never true. Inferences reveal only the observer’s bias. The reasons behind behaviors reveal intentions.
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