ImageCHAPTER TWOassess yourself

We do not see the world as it is. We see the world as we are.

—Anais Nin

Reverse-It Quiz

1. Why do extroverts have voicemail?

2. Why do introverts have voicemail?

Answer:

1. To never miss a call.

2. To never answer the phone.

Identical actions can spring from divergent motivations. This point reminds us there is more to behavior than meets the eye.

I am often told the observation of action is proof of another’s motivation. This is never true. Inferences reveal only the observer’s bias. The reasons behind behaviors reveal intentions.

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