Chapter 4


Deference as the Enemy of Organisational Change and Performance

The Boss: A Simple Tale of Workplace Deference
For nearly two decades, the organisation had gone from strength to strength. It had built a much-envied international presence; it had successfully broadened its range of services and was a darling of the print and broadcast media. At the helm of this organisation throughout the whole time had been one man who had led in a calm, urbane and confident style, a political and immensely impressive individual who knew who to connect to and how to dip in and out of formal discourse to achieve the right result. His style seemed effortless and, while the workforce was undoubtedly a professional body of similarly smart ...

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