Chapter 4
A Case Study of an ERP Implementation: Promises, Phantoms, and Purgatory
The College of William and Mary
INTRODUCTION
SINCE THE EARLY 1990s, COMPANIES all over the world have been undertaking major information technology projects referred to as Enterprise Resource Planning (ERP) systems. ERP systems have been sold to top business executives as a requirement for companies to compete in the e-business world that has emerged in the twenty-first century. ERP systems, although offered as the panacea for trouble and often out-dated legacy systems, have been the target of much controversy. Cost overruns, missed implementation schedules, and unrealized benefits are but three of some the most noted problems with ERP implementations ...
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