June 2013
Intermediate to advanced
406 pages
14h 46m
English
How Users and CommunitiesContribute to Public Services
Not so long ago—in the 1980s—public services were essentially seen as activities that professionals did to, or for, members of the public to achieve results “in the public interest.” Much has changed since then. We now believe that public services should be designed to bring about “outcomes,” not just “results,” and that these outcomes should, in large measure, correspond to those that service users and citizens see as valuable, not simply those that are seen as valuable by politicians, service managers and professionals. From being a kind of “marketeering” heresy in the 1980s, such views are now largely shared ...