CHAPTER 1

Digital Transformation

Over the past several years, the term “digital transformation” has entered the realm of enterprise IT. Digital transformation is frequently misinterpreted and misunderstood. What does “digital transformation” really mean? What essential components does it include, and how does it impact the enterprise? Figure 1.1 illustrates that digital transformation should be regarded as business transformation.

The Global Center for Digital Business Transformation says that “organizational change is the foundation of digital business transformation.” That’s because changing the nature of an organization means changing the way people work, challenging their mindsets and the daily work processes and strategies that they rely ...

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