Appendix A:. Wachovia CIB case study

A.1. Business Drivers/Strategy

Simplify the Delivery of IT: The processes and complexity of deploying infrastructure and applications often takes weeks or months and directly affects business profitability.
Agility: Beyond reducing the time to deliver supply more quickly, the business needs to dynamically scale in real time to have resources where and when needed.
Performance: Resources are typically picked from what is preselected versus what is optimal, which is an inefficient use of capita.
Environment Efficiency: Even with the recent attention to consolidation programs, large portions of IT infrastructure are poorly utilized, which directly affects the profitability of the business.

A.2. Key KPI Improvements ...

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