Introducing the Virtual Trainer Capability Model

Virtual training has become ubiquitous. “Online education is here to stay … and can make an organization more future-proof” (ul Haq 2021). Its use also continues to grow exponentially. “A May 2020 forecast from Global Market Insights predicts that virtual classroom technology will grow at a compound annual growth rate of 11 percent between 2020 and 2026, faster than the overall learning category average of 8 percent” (Bersin 2020).

Trends also show the traditional in-person classroom in a diminishing role compared with virtual training. ATD’s 2020 State of the Industry reported that the use of traditional ...

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