Nine Minutes on Monday: The Quick and Easy Way to Go From Manager to Leader

IntroductionNever Turn Down a Man Who Wants to Be Sprayed

I will never forget the irate golfer who stood only a few feet away from me, screaming and daring me to spray him with water. I was a 17-year-old golf course worker who had been asked by my boss to drive around and manually water the greens at the Highwood Golf and Country Club because our irrigation system was not working. It was actually a pretty sweet assignment on a hot August day, driving from hole to hole in the water truck that had the power to shoot a stream of water a good 30 to 40 feet. It was on the fourteenth green where the showdown took place. I remember a foursome of gentlemen approaching the green and preparing to line up their putts, a sign for me to stop watering. It ...