Nine Practices of 21st Century Leadership, 2nd Edition

Appendix IVNine Practices

No.	Practice	Description	Principles, Guidelines, and Rules of Practice	Models, Techniques, and Tools	Book and Web Resources
1	Analyzing Like Detectives	Use systemic thinking to investigate problems and opportunities Discover data to aid decision-makers Promote critical thinking and improve how teams and others collaborate	Six fundamental laws of organizational systems Three levels of performance Four common mistakes when designing and managing performance levels	Anatomy of Performance (AOP) Human Performance System (HPS) Troubleshooting the HPS Performance Chain Six Boxes® Model	Human Competence Improving Performance ispi.org Organizational Intelligence Performance Architecture Serious Performance Consulting ...