Chapter 5. Communication

The same rule that once applied to voting in elections also applies to communication in change programs: ‘communicate early and communicate often.’ Communication is so important that it is one of the nine keys to ISO 27001 project success.

Underlying every successful change management programme, and especially necessary for the successful roll-out of an ISMS, is a well-designed and effectively-implemented internal communications plan. Compliance with ISO 27001 and common-sense suggest that key components of this plan must include:

  • Top down communication of the information security vision – why the ISMS is necessary, what the organization’s legal responsibilities are, what the business will look like when the programme is ...

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