January 2009
Beginner to intermediate
352 pages
7h 58m
English
Content preview from NLP Business Masterclass: Driving peak performance with NLP, Second edition<authorgroup>Jane Revell</authorgroup>Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 18. My perception becomes your experience
Exercise 1 Sitting in the passenger seat
Purpose
To encourage participants to think about the beliefs they have about their clients and give them the opportunity to reassess those attitudes and the behaviour that inevitably stems from them.
This exercise has obvious applications for anyone who deals with the public as part of their job, but, in fact, it might also be extended to anyone in a professional relationship where there is some kind of difficulty or conflict: manager/employee, colleague/colleague, members of a team, and so on.
Context
This simple exercise was part of a one-day workshop for the crew of a large catering company responsible for service on high-speed ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.