NLP for Business Analysts

Table of contents

1. Front Cover
2. Half-Title Page
3. BCS, THE CHARTERED INSTITUTE FOR IT
4. Title Page
5. Copyright Page
6. CONTENTS
7. List of figures
8. About the author
9. Foreword
10. Acknowledgements
11. INTRODUCTION
12. If you always do what you always did then you will always get what you always got
13. How NLP will help you as a BA
14. Structure and approach of this book
15. Naming conventions
16. PART 1. THE WORLD OF BUSINESS ANALYSIS
17. 1.1 Business analysis underpins effective delivery of change
18. 1.2 Evolution of the role of the BA
19. 1.3 The making of an effective BA
20. 1.4 Capturing behavioural competencies in an emotional intelligence framework for the BA
21. 1.5 Assessing and developing behavioural competencies
22. 1.6 Summary of Part 1
23. PART 2. THE WORLD OF NLP
24. 2.1 Introduction
25. 2.2 About NLP
26. 2.3 The four pillars of NLP
27. 2.4 Presuppositions of NLP
28. 2.5 World-views and filters
29. 2.6 The subconscious mind – who is really in charge?
30. 2.7 Beliefs, values and identity
31. 2.8 Meta-programs and behaviours
32. 2.9 Frames and reframing
33. 2.10 Representational systems and our primary senses
34. 2.11 Sensory acuity, body language and mind reading
35. 2.12 Sub-modalities – the coding of our memories
36. 2.13 Anchoring of resourceful states
37. 2.14 Rapport – the gateway to better communication
38. 2.15 Surface and deep structure of language using the meta-model
39. 2.16 Timelines
40. 2.17 Modelling of excellence
41. 2.18 Summary of Part 2
42. PART 3. BRINGING THE TWO WORLDS TOGETHER – PUTTING NLP INTO PRACTICE FOR BUSINESS ANALYSIS
43. 3.1 Introduction to Part 3
44. 3.2 Adopting an attitude of continuous professional development
45. 3.3 Know thyself – developing self-awareness
46. 3.4 Developing agility in approach and style
47. 3.5 Seeing the bigger picture while managing the detail
48. 3.6 Getting results with different cultures
49. 3.7 Flexible approach to time – how to balance being on time and ‘in the moment’
50. 3.8 Planning for success – looking back from the future using pre-mortem
51. 3.9 Developing flexibility in leadership style
52. 3.10 Modelling excellence
53. 3.11 Be your own coach
54. 3.12 Great leaders use storytelling and metaphor to get the message over
55. 3.13 Presenting yourself and managing your personal brand and reputation
56. 3.14 Creativity and problem solving – using Walt Disney’s strategy
57. 3.15 Co-create the business
58. 3.16 Requirements – better answers through better questions
59. 3.17 Requirements – the agile road to ‘MoSCoW’
60. 3.18 Delivering transformational change
61. 3.19 Minimising organisational distress during transformation
62. 3.20 Fast rapport building with stakeholders
63. 3.21 Communicating the message and choosing your medium
64. 3.22 Listening skills – hearing what is not being said
65. 3.23 Reframing difficult situations and delivering bad news well
66. 3.24 Bridging the divide – negotiation, persuasion and managing difficult people
67. 3.25 How to be assertive while avoiding conflict
68. 3.26 Enabling high performance teams
69. 3.27 BAs and PMs work better together
70. 3.28 Setting goals and achieving well-formed outcomes
71. 3.29 Managing ourselves
72. 3.30 Handling stress and building resilience
73. 3.31 Improve your emotional intelligence through meditation and mindfulness
74. 3.32 The importance of ethics
75. 3.33 Summary of Part 3
76. INDEX
77. Backcover