FOREWORD
Business Analysis is about more than just gathering requirements and documenting them. It is built on effective communication with people at all levels, balancing different viewpoints and priorities. It is about working with people to negotiate valuable changes for the good of the organisation, present and future. Amongst other things, it is about flexing to the environment, understanding the multiple stakeholder perspectives and acting as a mediator between different world-views. To be a successful Business Analyst requires a high degree of emotionally intelligence in the workplace.
The behavioural competencies needed by the Business Analyst are now recognised by BCS’s SFIA framework and IIBA’s Body of Knowledge. Indeed, half of all ...
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