INTRODUCTION
IF YOU ALWAYS DO WHAT YOU ALWAYS DID THEN YOU WILL ALWAYS GET WHAT YOU ALWAYS GOT
Do you sometimes find during testing that the specification does not meet current needs? That schedules slip and projects overrun due to ever changing requirements? The solution you build captures the past rather than enables the future? Business representatives are reluctant to sign-off requirements? No one wants to take responsibility for benefits realisation? Projects might deliver assets, but often fail to realise business benefits? There is a focus on technology rather than capability? Processes around customer services seem broken? There is a lack of senior sponsorship, or even understanding of what that role entails? Post-mortems show that ...
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