Soft Skills: Tougher Than They Look
Only one man in a thousand is a leader of men—the other 999 follow women.
—Groucho Marx
At some point in history, someone decided that core skills of communications, sociability, self-awareness, pretty much anything that tapped into our emotions, were a waste of money. To emphasize this point, they were labeled “soft skills” and were further downgraded as a result.
Soft, that is, until those same people discovered how vital these skills are to handling the so-called “difficult” conversations—conversations with people different to themselves, about performance, better teamwork, and improving delivery.
Until, that is, professional services, like doctors, dentists, and other health professionals, discovered ...
Get No Cape Required now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
