No Excuses: How You Can Turn Any Workplace into a Great One

Chapter 8

I'd Be a Great People Manager if It Weren't for All the People

This book is aimed at helping you create a great workplace in order to leverage the talent and commitment of your people, and yet sometimes it seems that it's your people who create the obstacle to this very goal. This may be because of structural elements, like the impact of working in a union environment. Or it may be due to group characteristics, like overseeing a part-time labor force, or employees who demonstrate a sense of entitlement. As with the other areas we've covered, the “people challenge” is largely an issue borne of your approach. Instead of seeing people as an excuse, you must reframe the situation to see whatever obstacle you're given as an opportunity ...