Chapter 10

The “One Rule” for Excuses

Through our experience writing this book, we've discovered a simple rule for dealing with the challenges to building a great workplace: “Don't resist. Channel the power of the challenge into your great workplace advantage.”

In interview after interview with leaders at great workplaces, they reinforced our notion that attitude matters, and they discussed their own organization's identity as a cornerstone of their great workplace. We expected they'd be able to commiserate with the managers we encounter after workshops and in our consulting work who are weary and near-paralyzed by the size and scope of their obstacles. Surprisingly, great workplace leaders didn't feel the weight of the challenges as much as ...

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