No Magic Bullet

Chapter 8

Step 6: Give Feedback That Matters

Feedback is the Breakfast of Champions.

—Ken Blanchard, coauthor of The One-Minute Manager

Most managers would acknowledge that information is an important factor in employee performance. But very few managers understand just how critical a role information plays. The wise, useful, and timely dissemination of information is what transforms a system from a series of dysfunctional work units into an effective organization.

Too many managers look at information solely from their perspective—such as ...