PURPOSE: Discuss and verify the purpose of the session, for example, to identify, resolve, and allocate for resolution all Critical Issues.
• Explain your role as facilitator.
AGREEMENT: Establish the agreement.
DIFFERENCES: Explain the difference between meetings and workflow management sessions.
CONTENT AND PROCESS: Explain the terms content and process.
INFORMATION GAPS: Explain the nature and role of Information Gaps.
SPEED: Explain the role of speed in all workflow management sessions.
NO DISCUSSION: Explain the reason for a “no discussion” instruction.
• Confirm that everyone in the group understands your instructions before you instruct them to start any task.