Chapter 4

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THE PROBLEM-SOLVING SESSION

The significant problems we face cannot be solved at the same level of thinking we were at when we created them.—ALBERT EINSTEIN

Most of the problems we encounter in the conduct of organizational management are solvable. The reason we find many of them a challenge is that we try to solve them in conventional meetings, using conventional thinking processes. The Problem-Solving Session produces transformative outcomes because it’s an innovation-driven process; we don’t try to cognitively hammer out solutions. Instead, we create an environment that entices the solution to reveal itself. This process upgrades the ability of a group to solve problems utilizing a unique blend of cognitive and creative ...

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