As always, I must thank first and foremost the thousands upon thousands of people who have shared with me and my company the lessons of their own experiences in the workplace since we began our research in 1993. I also thank the many business leaders and managers who have expressed so much confidence in our work over the years.

To the hundreds of thousands who have attended my keynote addresses and seminars over the years, thank you for your kind attention.

My greatest intellectual debt in this book is to the thousands of Gen Yers who have shared so much with me in conversations, interviews, seminar discussions, and e-mails. Your experiences, your perspectives, and your words are what make this book especially valuable. I have ...

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