book

Not Everyone Gets A Trophy, Revised and Updated

Name: Not Everyone Gets A Trophy, Revised and Updated
Author: Bruce Tulgan
ISBN: 9781119190752

by Bruce Tulgan

January 2016

Beginner

208 pages

4h 46m

English

Jossey-Bass

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Preface
Meet the Second-Wave Millennials—Introducing Generation Z
Chapter 1: Meet the Millennial Generation: The Most High-Maintenance Workforce in the History of the World . . . and Likely to Be the Most High Performing
Meet the Millennial GenerationWho the Millennial Generation Is—and Isn’t—at WorkBringing Out the Best in the Millennial Generation
Chapter 2: Get Them on Board Fast with the Right Messages
What’s Going Wrong in the Hiring of Millennials?Diversify Your SourcingWhat Are Other Ways to Widen Your Pool of Candidates?Why Your Brand May Not Be Enough to Attract the BestDefine Your Value Proposition and Recruiting Message in Millennials’ LanguageBe Very SelectiveScare Them AwayTestingThe Behavioral Job InterviewThe Realistic Job PreviewClose the Deal Fast
Chapter 3: Get Them Up-to-Speed Quickly, and Turn Them into Knowledge Workers
Grab Hold of Them, and Don’t Let Them GoLow Tech: Train Them One Task at a TimeHigh Tech: Don’t Fight Their Desire for the Latest and Greatest Information TechnologyTurn Every Employee into a Knowledge Worker
Chapter 4: Practice in Loco Parentis Management
1. Show Them You Care2. Give Them Structure and Boundaries3. Help Them Keep Score4. Negotiate Special Rewards in Very Small Increments
Chapter 5: Give Them the Gift of Context
Giving Millennials the Gift of ContextTeach Them to Play, Nay, Work Well with OthersTeach Them How to Shine in Presentations and MeetingsTeach Them How to Deal with Your Boss’s Boss’s Boss and Other Big Shots
Chapter 6: Help Them to Care About Great Customer Service
Millennials’ Customer MentalityWhen You Are at Work, Everyone But You Is the CustomerMillennials Spend a Lot of Time with Actual CustomersTeach Millennials the Basics of Customer ServiceConvincing Millennials to Care About Customer Care
Chapter 6: Teach Them How to Manage Themselves
Teach Them to Make the Most of Their TimeHelp Them Set PrioritiesHelp Them Eliminate Time WastersTeach Them How to Live by a ScheduleTeach Them How to Make a PlanTeach Them to Take Notes and Use ChecklistsTeach Them to Take NotesHelp Them Use ChecklistsTeach Them the Values of Good Workplace CitizenshipDefine What It Means to Be a Good Citizen in Your CompanyYou Can’t Teach Good Judgment, But You Can Teach the Habits of Critical ThinkingExpose Them to New ExperiencesTeach Them to Be StrategicTeach Them to Look at Past Experiences—Their Own and Others’Self-Evaluation Is the Beginning, Middle, and End of Self-Management
Chapter 8: Teach Them How to Be Managed by You
Set Clear Ground Rules Up-FrontSet Ground Rules on the IntangiblesSet Ground Rules That MatterEstablish a Regular Time and Place for One-on-OnesCreate a Focused Routine for Your One-on-OnesCustomize One-on-Ones for Every EmployeeGive Them “Real” PowerGive Them Real PowerLend Them Your Power to Get Things DoneCreate an Upward Spiral of Continuous ImprovementFocus on Solutions, Not ProblemsKeep Track of Their PerformanceTeach Them How to Get What They Need from You
Chapter 9: Retain the Best of Them, One Day at a Time
Instead of Trying to Eliminate Turnover, Take Control of ItPush Out the Low PerformersDon’t Let Good People Get into Downward SpiralsTurn the Reasons Millennials Might Leave into Reasons They Will Stay—and Work Even HarderFind Out What You Can Do to Keep ThemDo Whatever It Takes to Hold Onto the Best and the BrightestGo the Extra Mile to Keep the Top PerformersGive the Superstars the Most Time and AttentionTeaching-Style (or Coaching-Style) ManagersMentorsCareer AdvisersOrganizational Supporters

Chapter 10: Build the Next Generation of Leaders
Acknowledgments
Index
EULA

Content preview from Not Everyone Gets A Trophy, Revised and Updated

PREFACE

I wrote this book with a clear mission: To help leaders and managers—mostly those who are older and more experienced—bring out the best in their newest new young workforce.

Indeed, we have been hard at work on that mission since 1993. That’s when I first began the research that led to my first book, Managing Generation X, about bringing out the best in those of my own generation when we were the new young workforce. Today that mission continues, based on what is now decades of ongoing research tracking the attitudes and behavior of the ever-emerging ever-“newer” new young workforce.

We began tracking the Millennial Generation in the late 1990s. Ever since, we’ve kept our finger on the pulse of this very large and very important cohort ...

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Not Everyone Gets A Trophy, Revised and Updated

by Bruce Tulgan

PREFACE

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.