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Novell's Guide to Troubleshooting eDirectory™ by Jim Henderson, Peter Kuo

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Chapter 1 The Four Basics of eDirectory Troubleshooting

The purpose of network troubleshooting is the timely restoration of essential services. Troubleshooting is part science, part art, and part pure luck. Many attempts have been made to reduce troubleshooting to a set of procedures and flowcharts; however, given the diversity of problems, no one has yet come up with a procedure or flowchart that covers every possible situation.

The key to any successful troubleshooting is to develop the ability to break down a problem (“it doesn’t work”) into its elemental parts (“it works when I do this but doesn’t when I do that”). This ability is the cumulation of personal experience and knowledge gained by exchanging war stories with others who have “been ...

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