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Novell's Guide to Troubleshooting eDirectory™ by Jim Henderson, Peter Kuo

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Chapter 4 Don’t Panic

In the world of networking and when dealing with critical problems, the absolutely worst thing you can do is panic. This is especially true when you’re working with eDirectory. In traditional network troubleshooting, changes that are made are typically easy to undo. For example, if you are working on a routing problem, you can change a setting in the router that disables packet forwarding on a particular interface and observe the change in the environment; if the change does not affect the problem the way you thought it would, you can (easily) change the setting back.

However, when you’re working with eDirectory, certain changes are easy to make but are extremely difficult to undo. As you will read in later chapters, it ...

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