Chapter 8
8.34
•
Government-employee interface:
This includes the
use of ICT to improve the productivity and efficiency
of government employees.
•
Government-society interface:
This includes the
use of ICT to engage with citizens and to get their
feedback on government policies and programs.
Government
Citizens
Manual
Manual
ICT
F
IGURE
8.10
ICT’s Value in E-Governance
B
ENEFITS
OF
ICT-
BASED
GOVERNANCE
The benefits are as follows:
•
Automation of administrative processes:
ICT can
be used to automate numerous government pro-
cesses, such as tax collection and passport processing.
This can save time and money, and ...
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