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Observing the User Experience by Mike Kuniavsky

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CHAPTER 16 Emerging Techniques

Every technique described in this book is designed to provide a different insight into people’s perceptions, desires, and abilities. Usability testing gives you fine-grained information about people’s abilities and expectations. Surveys broadly paint your users’ desires and hopes. Contextual inquiry helps you understand the full environment in which the experience happens.

As described here, the methods work at specific times using a set of common techniques. However, what’s written here is not gospel. There are many situations that call for drastically different approaches than I have described. Please do not feel constrained by the methods described in this book. Invent, experiment, and explore the possibilities ...

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