In this chapter you will learn to
• 052.18.1 Use the Enterprise Manager Support Workbench
• 052.18.2 Manage Patches
• 053.13.1 Set Up the Automatic Diagnostic Repository
• 053.13.2 Use Support Workbench
The Support Workbench and the Automatic Diagnostic Repository offer wizards for diagnosing and repairing problems, and for working with Oracle Support Services. This material is not extensively examined, but it is possible that general knowledge of procedures could be tested. If you do not have a MetaLink account, you cannot complete the exercises for this chapter—for this reason, it includes screen shots to illustrate every step in using Database Control to set up a job to download and ...