Basic Principles of Business Process Management
Abstract
This chapter is about the history and the different approaches of business process management with a focus on Total Quality Management (TQM) and Business Process Reengineering (BPR). Another aspect covered in the chapter is the concept of process-oriented organizations.
This chapter covers general basic principles of Business Process Management (BPM). To find the roots of today's BPM, one usually ends up with TQM and BPR. According to TQM, the purpose of an organization is to stay in business, so its focus is on preservation, so that it can contribute stability to the collective, provide customers with products and services, and offer an environment in which the employees of ...
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